At Pillow Pod, we are committed to providing high-quality products designed for comfort and support. This document outlines our warranty and returns policy for all Pillow Pod customers. Please read through the following information:
Australian Consumer Guarantees Our warranty complies with the Australian Consumer Law, ensuring you are entitled to a replacement or refund in cases where the product has a genuine manufacturing defect.
Remedies & Returns If you experience a fault within 6 months of receiving your Pillow Pod and it was present at the time of delivery, we’ll first work with you to resolve it - this may include sending replacement parts such as extra filling or a new case. If this doesn’t resolve the issue, we’ll arrange a replacement where appropriate. For hygiene reasons, we do not require customers to return the faulty product to us. Instead, we will remedy the situation without needing the physical item back.
Exclusions Our warranty does not cover:
Damage caused by stains, spills, sweat, grease, or other marks due to misuse or mishandling.
General wear and tear from regular use.
Damage resulting from failure to follow care instructions provided with the product.
Change of Mind Returns We do not accept returns for change of mind or if you are dissatisfied with the product. We only offer replacements if the product is defective. This is due to hygiene reasons, as used bedding products cannot be restocked.
However, we make an exception for unopened products. It must be in its original packaging, unused, and in a resalable condition. You will be responsible for the return shipping costs, and shipping is non-refundable. Consider using a trackable shipping service as we do not guarantee that we will receive your returned item.
This policy applies to all Pillow Pod purchases. If you have any questions or need assistance, please reach out to our support team at support@pillowpod.com.au.
I have purchased a ridiculous amount of pillows in my search for comfort. All have been a waste of money until the pillow pod. I'm tall, so got the extra long one and it honestly has me sleeping more soundly and comfortably than I have in many years. The size and density are fantastic with flexible options. The pillow case it really well made and easier to get on and off than I imagined it would be. Good work guys. Thanks for helping me get a better night's sleep 👍
The pillow itself is super soft and flexible - so comfortable. The case colours are beautiful and come in a variety to choose from. Customer service is A+ we had an issue with sizing and the customer service team bent over backwards for us, thank you :)
Since receiving the extra filling from Pillowpod, I’ve been able to fill my cushion to perfection, and WOW, what an incredible difference it has made!
My pillow is now so much plusher, softer, and more comfortable, with no gaps or areas lacking support. It honestly feels amazing!
This pillow has been an absolute lifesaver during my recovery from major abdominal surgery. Having to sleep on my back throughout my recovery hasn’t been easy, but this pillow has made such a difference in helping me sleep comfortably throughout the night. It has also been wonderful for supporting and elevating my legs, providing that extra comfort when I’ve needed it most.
I can genuinely say this is one of the best pillows I have ever purchased! The additional filling has made an already fantastic pillow even better, and I couldn’t be happier.
A massive thank you to Pillowpod for kindly providing the extra filling. Your generosity and customer service have been absolutely wonderful, and you’ve helped make my surgery recovery so much more comfortable.
I absolutely love my Pillowpod and would highly recommend it.
THIS IS MY 2ND PURCHASE OF PILLOW POD - I ABSOLUTELY LOVE MINE , SO CUDDLY AND COMFORTABLE .
I HAVE JUST PURCHASED ANOTHER FOR MY 8 YR OLD GRANDAUGHTER - SHE TOO IS OBSESSED WITH IT !
I CAN HIGHLY RECOMMEND THE QUALITY , AND THE FAST AND EFFICIENT DELIVERY OF BOTH MY ORDERS .
THANK YOU - REGARDS JENNIFER , SYDNEY
Good shipping and great packaging! I enjoy sleeping with it. Some small issues: I don’t love the fill, in future I would go for a memory foam option as the polyfill is pretty lumpy and not as full as I expected (despite the fluffing efforts as instructed in the pamphlet). The colour of the product is lighter and different to what I perceived on the website, and I think aesthetically the pillow could benefit from a matching coloured zipper instead of the chunky white one. Overall a good product but some things could be improved
the pillow cover came with loose threads and some stuff covering it. it was also very thin, you can see the blue memory foam through the covering. it also smells. but it is comfy and good to sleep with.
Store owner replied:
Hi Georgia. Thank you so much for taking the time to share your feedback! 💙 We're really happy to hear that you're finding your Pillow Pod comfortable and enjoying sleeping with it!
We're sorry to hear about the loose threads on the cover. This certainly isn't the standard we aim for, and we appreciate you bringing it to our attention. Regarding the smell, this can sometimes occur with memory foam when it's first unpacked, but it should hopefully dissipate naturally after a few days of airing out. Thank you again for your honest feedback and for giving Pillow Pod a try! 💙
The grandkids absolutely love them. My granddaughter, who suffers from Juvenile Rhumatoid Arthritus, told me after the first sleep with the pillow pod, “I had the best sleep everrrrr Nana” 🥰
