FAQs

Shipping and Delivery

Hey festive friend! 🌟 Need your Christmas goodies on time? To ensure your goodies snuggle in before the big day, here are our Christmas Shipping Cut-Off Dates. These dates mark the last day you can place your order and still unwrap the magic of Christmas on time:

EXPRESS POST

Sending to/from metro only:

Within Australia (except WA and NT): 21 December 2023

WA: 20 December 2023

NT: 20 December 2023

Please note: The dates provided above are for items posted to/from metro locations. If you’re sending from outside a metro area, we recommend posting even earlier.

FREE STANDARD AUSPOST SHIPPING [ALL DEADLINES PASSED]

Sending to/from metro only:

Within Australia (except WA and NT): 17 December 2023

WA: 15 December 2023

NT: 14 December 2023

NZ POST [ALL DEADLINES PASSED]

STANDARD - 6 December

EXPRESS - 12 December

OTHER INTERNATIONAL LOCATIONS [ALL DEADLINES PASSED]

STANDARD - 6 December

EXPRESS - 12 December

Please visit our Shipping Information Page for all details about how our Pillow Pods are shipped straight to your doorstep so you can start getting your best rest as soon as possible.

Once an order is placed, our Shipping Team will carefully collect your products and package it with love, so please allow up to 2 business days for our team to pick and pack your order. Most of our products are shipped out the same day as ordering if you order before 2pm on a business day, or the following morning.

Your order with then be sent via Australia Post from our Warehouse in NSW. Once your order is dispatched, it will be safely in your hands within the following timeframes depending on your location:

  • NSW: 2-4 business days
  • ACT: 2-4 business days
  • VIC: 3-5 business days
  • QLD: 3-5 business days
  • SA: 4-6 business days
  • TAS: 5-6 business days
  • WA: 6-8 business days
  • NT: 7-10 business days
  • NZ: 7-12 business days

Thank you for preordering one of our new products, we appreciate your love and support! We cannot wait to get your preorder to you and will do so at the earliest opportunity.

Please refer to the preorder product page to see the timeframe of dispatch or contact our friendly team and they will be able to answer any further questions.

Pillow Pod Questions

Yes, all Pillow Pod Support Pillows come with a case of a colour of your choice!

Extra cases are also available to purchase to make your laundry days easier.

Both Pillow Pods are great it just depends on your preference!

If you like soft/medium, shorter pillows and have petite shoulders we would recommend the Pillow Pod as it will not be too tall and keep you neck and spine in a neutral position.

If you prefer taller/firmer pillows, stack multiple pillows under your head or prefer sleeping in an elevated position we recommend the Memory Foam Pillow Pod.

Our Pillow Pod Support Pillows come in one amazingly large and cuddly one size fits most design and is 135 x 70 cm. They are all made individually with love so there may be a slight size variation per Pillow Pod Support Pillows.

Also, the filling of the Pillow Pod Support Pillows is easily accessible by a zip at the top so you can ensure that it is the perfect height to suit your needs.

Our Pillow Pods have an inner zip so the level of filling can be easily adjusted according to your preferences!

We also offer a range of different cases like Cotton, Velvet, Satin and Bamboo, so there is really something for everyone.

Additionally, we have Memory Foam Pillow Pods available for Preorder for those who prefer even firmer pillows. These are completely adjustable as well!

We currently offer Pillow Pod Support Pillows that are filled with plush memory resistant polyester fibre or Memory Foam Pillow Pods that are filled with bouncy firm memory foam. Our Support Pillows do not contain latex.

The Pillow Pod Core that holds the filling is a polyester lining that keeps all the comfy stuff snug inside.

Also, we have a large range of Pillow Pod Cases are made from Cotton, Velvet, Satin or Bamboo!

We are just as excited as you are for you to receive your Pillow Pod Support Pillow! It is packaged in a vacuum sealed packaging for easy transportation to your doorstep, and this bag can be reused by you at any time.

We recommend you shake and fluff your Pillow Pod Support Pillow as the filling gets compressed in its vacuum-sealed packaging.

Also, we recommend ironing the Pillow Pod Case when it arrives at your door as the cover may get creased in transit. The Pillow Pod Support Pillow comes with the case off for easy ironing.

Our Pillow Pod cores do not fit in washing machines due to their large size but can be gently hand-washed with gentle detergent and airdried laying flat outside (we do not recommend hanging it up due to its weight).

Also, fluff the filling before laying it flat and be sure to wash it on a sunny day and flip it over while it dries to ensure it dries all the way through. 

We are sorry that the product you are after is out of stock! We are working hard to get it back in stock for you.

Please click on the product you would like and sign up to be notified when it is back in stock, or join our newsletter for updates.

If you would like to know how soon it will be back in stock do not hesitate to get in contact with our friendly team, and they will answer any questions you may have!

Unfortunately, not yet. However, our products are shipped from Sydney. We are growing our business and reinvesting the much-needed funds into establishing an Australian manufacturing plant, to keep Australians employed and support the Aussie economy. This is our end goal. Your support by purchasing from Pillow Pod, puts us one step closer to employing more Australians.

The Pillow Pod Support Pillow is not suitable for children under the age of 6 as it poses a suffocation risk for young children who may not be strong enough to move it away from their faces.

Returns

Please visit our Refund and Replacement Policies Page for more information!  

Payment

At Pillow Pod, your privacy and security is our highest priority. We use Shopify Payments which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.

We accept the good old-fashioned methods of payment, such as credit cards (Visa/Mastercard/American Express) as well as debit cards that can be used for online transactions. If you’re a bit more tech-savvy, we offer GooglePay and ApplePay too!

Need a little longer to pay for your Pillow Pod order? We offer Afterpay and ZipPay payment plans too!

We are also NDIS friendly. If you reach out to us we can arrange to have an invoice sent to your NDIS Case Manager to organise payment.

All pricing for our Australian store is listed in Australian dollars (AUD).

You may be experiencing issues as we only allow 1 discount to be applied at a time. For example, a Bundle discount and a 10% discount code cannot be used at the same time. If you have created a Bundle the option for second discount will not appear.

If you have any issues with receiving your discount code in your inbox please contact our lovely team so they can apply the discount code to your order or create you a new one!

The Afterpay option is available on the payment page after you have inputted your shipping details.

Contact Us

Pillow Pod is Australian Owned & Operated. Our HQ is located in Adelaide, South Australia and is owned by a small family who have been passionate about getting a good night’s sleep for years. Our Pillow Pods are shipped from our Warehouse in NSW.

These things happen! Please email us immediately with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request. If it has already been dispatched by our Shipping Team you will need to go through our returns process.

As we do our best to get your orders out to you as soon as we can, occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.

You can use our Contact Us Form or contact us at support@pillowpod.com.au. We answer emails Australia wide, so we can sometimes have some slight delays in response time. We’re only human, so please be patient and we are working as quickly as possible to get back to you. We promise we won’t leave you on ‘read’!

We always strive to be the best so we love hearing your thoughts. We also love hearing your incredible Pillow Pod stories, as it warms our hearts to see our Pillow Pods being so well loved and helping our customers get their best rest. Should you have any feedback for us, please feel free to email us at support@pillowpod.com.au.